Refund policy
Return Policy – Brasstouch
1. Returns
At Brasstouch, we offer a 14-day hassle-free return policy. If you are not completely satisfied with your purchase, you may return the item in its original, unused condition within 14 days of delivery for a full refund or exchange.
We recommend using a reliable postal service for all returns and keeping your proof of postage for reference.
Return Address:
Please contact us at contact@brasstouch.com to receive the return instructions and address.
2. Unwanted Items
If you open the packaging to assess suitability, please ensure the item is returned in a resaleable condition. All returns must be securely packaged to avoid damage during transit.
Return shipping costs and responsibility remain with the buyer. In case of damage during return shipping, proof of postage and proper packaging will be required.
3. Custom & Made-to-Order Items
Items that are custom-made or produced to specific requirements are non-returnable and non-refundable, as they are not part of standard stock.
4. Damaged or Faulty Items
Please inspect your order upon delivery and notify us within 10 days if your item arrives damaged, faulty, or incorrect.
For manufacturing faults that may appear over time, we offer support for up to 6 months from the delivery date.
In such cases, Brasstouch will provide a replacement, store credit, or full refund upon return of the item. All associated costs, including return shipping, will be covered by us.
5. Order Cancellation
Orders may be canceled within 24 hours of placement. After this period, cancellations are not guaranteed and the standard return process will apply once the order has been delivered.